Frequently Asked Questions –
Hints and Tips for Customers

What people often ask us

In our FAQ section, we answer the questions that regular and prospective customers most often put to us.

Do you have a question to add the list below? Please write to us at info@unker.com.

The Basics

• What types of textual editing are there? What is the difference between editing and final editing, copyediting and academic editing etc.? More >>

• What do we mean by a standard page? How do we define a standard line?
  More >>

• Is it legal for you to edit my seminar paper or Bachelor thesis? Am I allowed to have you proof-read my Master’s thesis or doctoral dissertation? Is it permissible and ethically acceptable to use some other services you provide for undergraduate and postgraduate students? More >>

Prices

• Was does it cost to optimise my text? What will I have to pay for the translation or copywriting of a text? More >>

• What payment methods are there? More >>

• Why do the prices charged by different editorial offices and companies vary so widely? How are yours calculated? More >>

• What happens if the bill is not paid on time? More >>

The Process

• How will my order progress from the time it is placed, up to its completion? More >>

• How long does it take to proof-read a text? How much time is required to complete a copywriting or translation assignment? More >>

• What advantages does your agency have over individual freelancers and other agencies? More >>

Plagiarism Testing

• What is plagiarism and what types of plagiarism are there? More >>

• How reliable is computer-assisted plagiarism testing? More >>

Errors and Complaints

• Can you guarantee that your reworking of the text will be absolutely flawless? More >>

• I have discovered mistakes in a text that you have proof-read. How have they come about and how can they be avoided? More >>

• Complaints procedure. What can I do if I am dissatisfied with your work? More >>

Do you also ...?

• Can you prepare me a sample edit or translation free of charge, so I can form an idea of the quality of your work? More >>

• I have produced a computer-assisted translation. Can you just quickly proof-read it? More >>

• Do you also offer academic ghost-writing? Can you write my seminar paper, Bachelor thesis, Master’s thesis, dissertation etc. for me ? More >>

Further Professional Tips

• Proof-reading your own texts: what’s the most effective way for me to proof-read a text, including one of my own? More >>

• What are the most common spelling mistakes, and how do I avoid them? More >>

• How do I write effective SEO texts? More >>

• Whose service to choose: how do I choose the right editor or the right editorial office for me? More >>

• Editor as a career choice: How do I become an editor? What do I have to study? Where do I start? More >>

• What is the right way to spell words out on the telephone or when dictating? (coming soon)

• How do I write e-mails in the correct manner? More >>

• What are the differences between British and American English? More >>

For the Professionals

• What information must my invoice contain? More >>